Kiwi's Treasure Contact / About Us

Who we are

Kiwi's Treasure is a licensed online casino. We host slots, live dealer tables, jackpots under one account, with deposits and withdrawals processed in your local currency.

Our team has spent years building player experiences across multiple regulated markets. The product, support and payments teams all sit under one roof so we can fix issues quickly when something is not working.

How we run the casino

Every game on the lobby comes from a certified studio. RNG outcomes are independently audited, and the live dealer streams run from regulated production studios. Payment options are tested before they go live so you do not run into surprises at the cashier.

Bonus terms are published in plain language. Wagering requirements, game contribution and maximum bet rules are all visible before you opt in. If anything ever looks unclear, our support team can walk you through it before you commit a deposit.

How we handle your account

Accounts are protected with encryption in transit and at rest, KYC documents are stored on segregated systems, and player balances are held separately from operating funds. You can request a copy of your data, ask for corrections or close your account at any time from the account menu. The full data handling detail sits on our Privacy Policy page.

Player standards

We follow strict responsible gaming standards. Every account has access to deposit, loss and session limits, time-outs and self-exclusion. We do not market to anyone under the legal age, and we do not send promotional contact to players who self-exclude.

If you ever feel a session is getting away from you, the tools are one tap from your account page. Our Responsible Gaming page covers each tool in plain English, and our support team can help you set them up if you would prefer not to do it alone.

Get in touch

Live chat is the fastest way to reach the support team and runs around the clock. For account, payments or KYC questions you can also email support@kiwistreasure.co.uk and we aim to reply within one business day.

If you spot something that looks wrong on our site or in your account, please let us know with as much detail as possible. We treat issues seriously and update affected systems quickly.

Operator details

Kiwi's Treasure operates under an international gaming licence. The full licensing details and dispute resolution information are available from the footer of every page.

Support response times

Live chat usually answers inside two minutes outside major campaign launches. Email is monitored 18 hours a day and the standard response window is one business day. Complex KYC and payments queries that need a human review can take up to three business days, in which case the chat or email response will tell you the expected resolution date so you are not left guessing.

Out-of-hours emergencies, such as a suspected unauthorised access to your account, are handled around the clock. If you suspect your account has been accessed by someone else, open chat immediately and we will lock the account while we investigate.

What to include in a support message

The fastest resolutions come from messages that include the basics up front. Your account email or username, the time the issue happened, the device and browser you were using, and a screenshot if it is a visual issue. For payments queries, include the deposit amount, the payment method and the time of the transaction. For game queries, include the round ID, which sits in the game info menu within each game.

If you have already tried something to fix the issue, mention it. It saves a back-and-forth where the agent suggests the same step.

Compliments and feedback

We track every piece of player feedback that comes through chat, email or social. If a particular agent has been especially helpful, please mention them by name in the chat transcript. Constructive complaints are equally welcome and feed directly into the product roadmap. The single biggest source of recent improvements has been player suggestions through the support channel.

Looking after our New Zealand players

Most of our chat agents are staffed across hours that suit New Zealand evenings, when the lobby is busiest for Kiwi players. Our payments team also flags POLi and local card transactions on a separate queue so withdrawals destined for NZ banks are reviewed quickly. If your withdrawal touches a weekend, expect the funds to settle in your account on the first business day in NZST.

We also keep an eye on regional content. Game launches that resonate with NZ players, themed promotions for major sporting and cultural moments and a support handbook tuned to local payment methods all live alongside the global product. If something is missing or could work better for Kiwis, our support team is the fastest way to get the suggestion in front of the product crew.